Speakers
Chris How
Join Chris for a conversation with peers on this hosted lunch table.
Supporting your team with internal service design
Let’s talk about designing the behind the scenes processes and tools used by your employees so they can deliver great service to your customers.
At this table we’ll get into:
• What is internal service design and who is responsible for delivering it
• How to approach creating a customer journey map for employees
• The challenges of prioritising internal process enhancements over designing product features
• How to build the business case for internal improvements
• How to breakdown the silos to use design for impact across an organisation
Come and join the conversation if you’re involved with or just curious about designing the employee experience.
To join this lunch table please sign up at the registration desk.
About Chris
Chris currently works as the Head of Experience Design at Clearleft in Brighton, UK.
He is a highly experienced UX designer and strategist. He has spent well over two decades working on high profile, large scale, mission-critical projects for clients across Europe and the USA.
Chris facilitates teams to collaborate in the design of elegant user-focussed solutions that add value to organisations and their customers. He works with clients to set digital strategies and embed a culture of innovation around products and service delivery.
He is passionate about sharing ideas with and learning from the UX community. He regularly speaks at conferences, runs training courses with clients, and lectures students in design thinking at Sussex University and the University of Greenwich.
