Speakers
Rich Rutter
Join Richard for a conversation with peers on this hosted lunch table.
Service Design...
"Behind every great customer experience is a great employee experience". It's a compelling notion, but does it match reality? How do the tools and processes that staff are required to use in their working day make a difference to the customer and organisation's success?
To join this lunch table please sign up at the registration desk.
Richard began his career designing the UX of web sites for numerous dot com start ups as well as large organisations including Barclaycard. He moved on to become the user experience lead at Multimap, Europe’s most popular mapping site, which was acquired by Microsoft. At Clearleft his work includes designing a radical new location-based search for Gumtree, creating a responsive, mobile-friendly site for Kew Gardens and redesigning the Royal Borough of Kensington & Chelsea website from the Council’s internal culture outwards. He redefined the digital strategy for Theirworld, a charity campaign for education of children globally. Richard was named as one of Wired UK’s top 100 digital power brokers.
Richard has a love and fascination for typography and co-founded Fontdeck, a pioneering web font service. As a self-appointed web typography evangelist, Richard is chief organiser of Clearleft’s Ampersand web typography conferences. He successfully Kickstarted and self-published a Web Typography book, which is now available as ebook and paperback.
Richard is a member of the IxDA, London IA group and ATypI. He has spoken at numerous conferences on user experience design and typography, including An Event Apart, UIE’s Web App Summit and UX London.
