Jacqui is the Sr. Director of Design Operations at MailChimp, where she launched the Design Ops group that oversees design programs, production management, and department operations. In previous roles, she led various sales ops, marketing ops, in-house design studios, and learning and development programs in a variety of industries from tech to apparel. She resides in Atlanta with her husband and two sons.
Design leaders face the challenges of balancing design craft and quality, people management, and cross functional alignment all while managing the priorities of the business at the pace of not just their industry, but their customer expectations and competition. Keeping track of everything can be chaotic and an all-encompassing job.
Design Operations is a growing practice within scaled design organizations that helps identify patterns in the chaos, address these challenges, and build an effective and efficient design organization. With Jacqui Frey, Mailchimp’s Sr. Director of Design Operations, you’ll apply a systems thinking framework to solve scaled operations for your growing design team. Whether you are a team of one or responsible for a large design practice, this workshop will help you identify the critical ops to more effectively achieve your design org’s strategy.
The workshop is for design leaders and managers who are: