Speakers
Navdeep Athwal
Join Navdeep for a conversation with peers on this hosted lunch table.
Employee first mindset, your customer experience will not exceed your employee experience...
User experience (UX) and employee experience are deeply interconnected because both fundamentally focus on creating positive, efficient and satisfying interactions within their respective environments.
By aligning UX principles with the creation and maintenance of employee-facing systems and policies, organisations can ensure that their employees are supported, satisfied, and efficient, mirroring the goals they typically set for customer-facing UX efforts.
To join this lunch table please sign up at the registration desk.
About Navdeep
Navdeep is Global Head of UX Research for Enterprise Technologies at CitiGroup, amongst her key achievements are embedding UX research across nine business lines, training over 150 Business Analysts on UX research, advocating for its democratisation, and implementing behavioural analytics. She has standardised UX hiring processes to enhance candidate quality and improved collaboration among Product, UX, and Engineering teams to ensure UX research has integral role in project kick-offs and vision setting.
Navdeep specialise in complex environments, having worked both in-house at JP Morgan and as a Consultant at Deloitte Digital. She has built research communities and best practices for user research standards, developing a deep understanding of how to foster a strong research culture. Highly skilled in stakeholder relationship management, Navdeep has set up user research teams in start-up agile environments. As part of her PhD in Consumer Psychology from the University of Warwick, she has published work in internationally recognised peer reviewed academic journals.
