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Building trust when the system thinks for itself

A table by Johanna Evans, VP, Product Design at Guru

AI is moving faster than our playbooks for trust. Together, we’ll unpack how to design confidence into AI systems — what actually works (and what doesn’t). Johanna will share lessons from launching Guru’s AI Chat and Research features, including ways to measure “trust debt,” use citations and verification cues effectively, and find the line between transparency and overwhelm.