Kristin Skinner is a design executive and recognized thought leader in design management and operations. She is co-author of Org Design for Design Orgs: Building and Managing In-House Design Teams, the first book dedicated to the organization, management, and operations of in-house design teams. A frequent conference keynoter and workshop leader, Kristin co-created and co-curates the DesignOps Summit series—the foremost design operations event—and has curated the Leading Experience conference. Her executive experience includes senior design leadership roles at Chase, Capital One, Adaptive Path, and Microsoft.
As companies of all sizes continue to accelerate building design capabilities, there is still very little common wisdom on what makes for a successful design organisation. While a focus on process, methods, tools, and outcomes is essential for credibility and traction, there is still a significant gap of knowledge when it comes to organisational and operational matters. So what are the most common issues - limited time and resources, involving the right people and teams, lack of proven value - which often have an impact on designer happiness and design team success. If we are to truly focus on the pillars of People, Practice and Platform, essentials for design orgs, then we need to champion the programs that support the desired outcomes for each pillar: happier designers, better designers, and more effective teams.
Design has become the key link between customers and today’s complex and rapidly evolving digital experiences. As a result, companies are building in-house digital/experience design teams at unprecedented rates yet many don’t understand how to get the most out of their investment. Further, as companies move quickly to establish in-house design teams, it turns out there’s very little common wisdom on what makes for a successful design organization. This workshop focuses on the key elements of people, practice, and platforms to enable happier designers, better designers, and more effective teams.
Who is this workshop for:This workshop is for design, research, content, and design program management (designops) leaders who are establishing or re-imagining their practices in their organisations, and best suited for in-house design teams. Structured as a facilitated conversation, the session will be light on presentation, with activities to foster discussion.
Takeaways:We'll focus on creating a playbook to address the operational and managerial challenges of running a design team and organization using the pillars